Call Center Products

Call Center Products for Existing or New Phone Systems

Full Contact Center Deployed on Premise, in Cloud or Both

Contact Centers and a Call Centers on Steroids

Modern companies demand more from their call center solution. What was accepted as a standard 10 year ago is no longer meets requirements of contemporary employers and managers. The goals of increasing productivity, availability and capability can not be achieved using outdated software and hardware solutions.

Vatacom team has tested and selected 2 feature rich solutions that cover widest range of usage cases. Whether  adding call and contact center capabilities to an existing phone system, or providing a new phone system with  advanced call and contact center features , we can do it all. 

 

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Zultys Logo

Zultys Integrated Call Center

For New and Existing Zultys customers

  • Support for up to 240 concurrent callers at each location
  • Advanced Call Routing based on real-time ICC activity
  • No additional hardware – one simple license for Agent or Supervisor
  • Call Recording – full-time and on-demand
  • Superview™: Real-time call monitoring & statistics for multiple ICC
  • Groups in a single window
  • Fully customizable Wallboard for real-time ICC group analysis
  • Customizable music-on-hold & in-queue messages by ICC Group

Telax Logo

Telax Cloud Contact Center

For any Existing Phone System

  • Graphical IVR design tool
  • IVR Data & Call Info reporting
  • Multilingual support
  • Embedded text-to-speech
  • Voice, SMS, and email capable
  • Easily create and run custom campaigns
  • Buildable templates library
  • Live dashboard campaign reports