Contact Support
Vatacom support department hours are from 8:30am to 5PM Monday to Friday .
Support is available 24/7 for "system down" emergencies.
Contact support by phone: 952-826-8989
Or, to open a support ticket, send an email to support@vata.com
Remote Support
To access Vatacom's remote support service , please click here
Contacting support tips
- Please provide your phone system brand.
- Provide company name. If your company has changed name in last 3 years, please provide an old name and new name
- Include contact information so support can call you back
- If problem is related to dropped calls or calls that fail to connect, please provide call examples including: Date and time of the call , extension and/or phone number of the person who made a call and phone number called. Please note, that call examples older than 24 hours might not be used for troubleshooting.
- Please reply to our support emails in a timely manner.
- If you know personal emails or phone numbers of VATACOM's support or management staff, please don't use them to request support. Always send support requests to support@vata.com or call 952-826-8989.
